Who we are
Mobile Repair Halifax ("we", "us") is a smartphone repair business in Halifax, Nova Scotia. You can contact us about privacy at [EMAIL ADDRESS] or (902) 220-3541.
We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
Through the quote form
Your name, phone number, email address, preferred contact method, device brand and model, the problem description, optional photos and optional preferred appointment date and area.
During a repair
Information needed to complete and record the repair, such as your contact details, device model and serial or IMEI number, the work done, the parts used and payment records.
On your device
We don’t collect the personal content on your phone. During testing we see only what’s needed to confirm the repair works. For data transfer and recovery jobs, we handle your data only as you authorize, and we delete any temporary copies once you confirm the job is complete.
Website analytics
If analytics are enabled, we use Google Analytics 4 to understand how visitors use the site (pages viewed, approximate location by region, device type). We don’t use it to identify you personally. You can block analytics with your browser’s privacy settings or extensions.
Why we use it
- To reply to your quote request and arrange your repair.
- To carry out, record and support the repair, including warranty claims.
- To keep records required for tax and accounting.
- To improve the website.
We don’t sell your personal information, and we don’t use it for marketing without your consent.
Who we share it with
- Service providers who help us run the business, such as our website and form host (Netlify, Inc.), email provider and, if enabled, Google Analytics. Some of these providers store data outside Canada, including in the United States, where it may be subject to local laws.
- Parts suppliers or manufacturers, only the device information needed, such as a model or serial number, when ordering a part or handling a warranty claim.
- Authorities, only where required by law.
How long we keep it
Quote requests that don’t lead to a repair are deleted after [RETENTION PERIOD]. Repair records are kept as long as needed for warranty and legal obligations, then deleted.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw consent for uses that aren’t required by law. Contact us at [EMAIL ADDRESS]. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Security
We take reasonable measures to protect your information: the website uses HTTPS, form submissions are stored with our form provider, and access to repair records is limited to staff who need it.
Changes
We may update this policy. The current version is always on this page.