Frequently asked questions about prices and quotes
How much will my repair cost?
It depends on the model, the part and the part grade. Send your exact model and the problem through the quote form and we’ll reply with a price or a price range before any work starts.
Is there a diagnostic fee?
Our diagnostic fee: [DIAGNOSTIC FEE]. For obvious faults, such as a cracked screen on a phone that otherwise works, we can usually quote without one.
Can the price change after I approve it?
Only if we find something unexpected, such as a bent frame or liquid damage. If that happens, we stop and ask before continuing. You’re never charged for work you didn’t approve.
Why don’t you list prices on the website?
Prices differ widely between models and part grades, and they change with part costs. A single price would be wrong for most phones. A quote for your exact model is more useful.
Frequently asked questions about timing and booking
How long does a repair take?
Many screen and battery repairs on common models take about an hour once the part is in. Water damage, diagnostics and less common models take longer. Your quote includes a time estimate.
Do I need an appointment?
Yes, please book through the quote form or by phone. It lets us confirm the part is ready.
How do I get my phone to you?
You can [REPAIR MODEL: in-store / mobile repair / mail-in / combination]. We confirm the details with your quote.
Does sending the quote form book an appointment?
No. It’s a request. We review it and reply with a quote; nothing is booked until you approve.
Frequently asked questions about data and privacy
Will I lose my data?
Most hardware repairs don’t touch your data. We always recommend a backup first, and we ask before any step that could erase anything.
Do you need my passcode?
We need the phone unlocked to test it after the repair. You can enter the passcode yourself.
Do you look at my photos or messages?
No. We only open what’s needed to test the repair you asked for.
Frequently asked questions about parts and warranty
Do you use genuine parts?
We use original parts where they’re available and sensible, and quality third-party parts where they’re a better fit. We always tell you which grade we’re quoting.
What warranty do you offer?
[CONFIRMED WARRANTY]. It covers defects in the parts and work, not new damage. See our terms.
Will my iPhone show an "Unknown Part" message?
On many recent iPhones, a replacement screen, battery or camera can show a parts notice in Settings. The phone still works. We’ll tell you before the repair whether to expect it.
Will my phone still be waterproof after a repair?
We fit new adhesive, but no repair can guarantee the original water-resistance rating once a phone has been opened.
Frequently asked questions about damage and safety
My phone fell in water. What should I do?
Turn it off, don’t charge it, don’t use rice or heat, and contact us quickly. See water damage repair. Recovery is never guaranteed.
My screen is lifting. Is that dangerous?
It may be a swollen battery. Stop using and charging the phone, keep it somewhere non-flammable and contact us. See battery replacement.
Can you unlock a phone I found or bought?
No. We don’t bypass Activation Lock, Factory Reset Protection, passcodes or carrier locks.
Frequently asked questions about service areas
Where do you provide service?
Halifax and communities within about 15 km. See service areas.
I’m just outside your area. Can you help?
Ask with your quote. We decide case by case and will tell you straight away if we can’t help.