Repairs for other smartphone brands

Written and reviewed by [OWNER NAME] · About us · Last reviewed November 5, 2026

Brands we can often help with

• Xiaomi, Redmi and POCO, including phones bought abroad.
• Nothing, including the Phone (1), (2) and later where parts exist.
• Sony Xperia.
• Nokia and HMD.
• TCL and Alcatel, often sold as affordable carrier phones.
• Oppo, Vivo, realme and Honor, mostly phones bought outside Canada.
• Huawei, older models where parts are still available.
• Rugged phones from brands such as Kyocera, Samsung’s XCover line and others used for work.
• Older models from major brands that are no longer sold.

How we handle less common phones

1. You send the exact model and model number from Settings › About phone, plus the fault.
2. We check part availability and quality. For some models, good parts exist; for others, only low-quality parts are available, and we’d rather tell you than fit them.
3. We quote, including how long the part will take to arrive.
4. You decide whether to go ahead.

Common repairs

Screens, batteries and charging ports are the most commonly available parts for less common brands. Camera modules and back glass are sometimes available. Diagnostics, software help and data transfer don’t depend on parts, so we can help with those on almost any phone.

Phones bought outside Canada

International models sometimes use different parts, network bands or software. We’ll check compatibility before ordering. Carrier locks from another country must be removed by the original carrier; we can’t do that.

Warranty

Our warranty: [CONFIRMED WARRANTY]. For parts from less common suppliers, we’ll explain any differences in warranty before you approve.

What we need from you

For less common phones, the more detail the better:

• The exact model number, from Settings › About phone, the box or the label under the battery on older phones.
• Where it was bought, if outside Canada.
• A photo of the damage and of the phone’s back.
• What still works: touch, charging, cameras, sound and fingerprint.

Parts quality for less common brands

For popular international brands such as Xiaomi and Oppo, good-quality parts are often available, sometimes original. For smaller brands and older models, the only parts available may be low quality. We’d rather tell you a repair isn’t worth doing than fit a dim screen or a battery we don’t trust.

When a repair doesn’t make sense

Sometimes the best help we can give is moving your data to a new phone. That’s usually the case when:

• Parts aren’t available, or only poor-quality parts exist.
• The phone no longer receives security updates.
• The phone has several faults, and the total approaches the price of a newer phone.

In those cases, see data recovery and transfer. We can move photos, contacts and messages to almost any new phone.

Tablets and other devices

This site focuses on smartphones. If you have a tablet, an iPad or another device, ask: we’ll tell you honestly whether we can help or where to go instead.

Frequently asked questions about other brands